Question 1

Can I claim on private health insurance?

Accepted Answer

Yes you can. We are happy to offer our clients with the following health funds, ahm and ARHG (encompassing St Luke's Health, Police Health, GMHBA, Westfund, Emergency Services Health, Phoenix Health, CUA Health, AIA Health, and Teachers Union Health)

We are adding HCF, Bupa and Medibank Private soon.

Please keep in touch and we'll let you know when this is available.

Question 2

Do you provide services for NDIS clients?

Accepted Answer

Yes, we cater for Self-Managed and Plan-Managed NDIS packages.  NDIA managed plans will soon be able to access our services as we become a registered NDIS provider.

Question 3

What is your cancellation policy?

Accepted Answer

We operate a busy practice with waitlisted clients.  We ask that you give us a minimum of 48 hours notice if you need to reschedule your appointment and 5 days notice for equine assisted psychotherapy sessions.

If you cancel within the allotted notice period, you may be charged a cancellation fee.  But don't worry, we will send you an email and an SMS reminder of your appointment prior.

Question 4

Do you offer telehealth or video sessions?

Accepted Answer

Yes, we offer in-person, telehealth and video sessions for your convenience.

Question 5

How long will my sessions be and how often do I need them?

Accepted Answer

We offer 60 and 90 minute sessions depending on the degree of difficulty you are experiencing and your degree of urgency etc.  Together we will assess the duration of time needed between appointments to digest and implement changes.  This is something we will collaborate on together.

Question 6

What should I bring with me?

Accepted Answer

Bring yourself! Also if you need a support object or whatever makes you comfortable, please feel free to bring it.

Question 7

Do you offer equine therapy?

Accepted Answer

Yes we do.  It is one of the areas we specialise in and offer an Equine Clinic in the beautiful Sunshine Coast township of Maleny.

Question 8

Are you a registered Workcover provider?

Accepted Answer

Yes we are.  Please advise our team at the time of booking.

Frequently Asked Questions